Thank you for choosing Pet Wellbeing!
Our primary shipping facility is located in Vancouver, BC, Canada. We may use third party fulfillment, including Amazon, for some orders. There may be instances wherein orders are fulfilled from multiple locations, resulting in items arriving separately.
All orders received before 12:00p.m PST (3:00p.m. EST) will be processed the same business day. All orders received after 12:00p.m. PST will be processed the next business day.
Please ensure to provide correct billing information to avoid any delays with processing your order.
Please contact our knowledgeable Customer Service Team if you have any questions regarding the shipping for your order. We will be happy to assist you!
Shipping Methods we offer:Basic - $7.00 (or FREE with orders over $50.00) : 3 - 9 Business Days
Express - $20.00 : 2 - 3 Business Days
If your express shipment is delayed due to current logistics issues, please let us know so that we may make things right!
If you are located outside of Canada, we do have other stores that you can shop from:
United States: https://www.petwellbeing.com/
United Kingdom: https://www.petwellbeing.co.uk/
Please note: We are unable to offer expedited delivery or guarantee delivery times to Northern or remote regions. Tracking will be provided, though we ask that you please allow additional time for delivery.
In the event of any order fulfillment or delivery issues, please ensure to contact us within 30 days in order to guarantee proper resolution.