Shipping policy

 

All Canadian orders receive free standard shipping, and ship from within Canada!

Orders should arrive in 3 to 5 business days. No customs, no additional taxes.

Your order will ship from the location closest to you with the item/s in stock, which may include Amazon fulfillment. We use multiple shipping facilities within Canada, though not all items are always available in every location to ship all at once; some orders may be dispatched in multiple packages, with the items arriving separately.

 In addition to using Amazon's fulfillment services, we also have our own store on their platform; you may find our listings here.

If you prefer non-Amazon fulfillment, or have a request for your order to be dispatched with a particular carrier, please call us at 1-877-633-2401 to place your order over the phone.

 

Rates:

Standard shipping: FREE,  3 - 5 business days* 

Expedited shipping: $20.00.  2 - 4 business days*

Priority shipping: $36.00. 1 - 3 business days*

*The delivery times are based on your location in relation to where the order ships from. Please note that we are unable to guarantee delivery times for remote and/or Northern areas, and expedited options may not be available

 

Processing:

  • All orders received before 12:00 p.m PST (3:00 p.m. EST) will be processed the same business day. All orders received after 12:00 p.m. PST will be processed the next business day
  • Shipments are not guaranteed to be in motion, or deliver on weekends or holidays
  • Orders are processed very efficiently for rapid delivery; we may not be able to make changes to your order once it has been submitted
  • Successful delivery relies on the correct address being supplied by the shopper. If you come to realize it is incorrect, please contact us immediately for resolution
  • We are unable to offer expedited delivery or guarantee delivery times to Northern or remote regions. Tracking will be provided, though we ask that you please allow additional time for delivery
  • If your order contains an out of stock item, it will be placed into a back-order status and ship once all items are available

Please contact our helpful Customer Service Team if you have any questions regarding your order. We will be happy to assist you!

 

Delivery Concerns:

In the event of any order fulfillment or delivery issues, please ensure to contact us within 30 days in order to guarantee proper resolution.

If you receive a damaged package or a defective item, please ensure to contact us prior to discarding it. In some instances, we may require further information for an investigation with our fulfillment and/or delivery partners.

Please note that temperature and/or air pressure changes may cause a minimal amount of leakage with liquid tinctures. This is expected, and completely normal; it does not result in contamination or otherwise make our products unfit for use.

 

International Shipments:

If you are located outside of Canada, we do have stores in your local currency that you can shop from: