Refund policy


Our goal? To ensure that you are completely satisfied by your experience with us.

The health and well-being of your pet is what drives us; we are constantly seeking ways to improve the products we offer, the service you receive from our team, the fulfillment of your order, and your overall shopping experience with us. Hearing about how our supplements have helped improve the quality of your pet's life, and yours as a result, is our ultimate goal and makes our day!

If your expectations are not met, we want to hear about it.

Please do not hesitate to reach out to us in order to make us aware of how we may best serve you. To show our appreciation to you for sharing your feedback and helping us to improve, we will refund your order in full. This offer extends to all orders placed on PetWellbeing.ca, and is not subject to any difficult processes or hidden clauses. Simply let our team know, and we will be happy to assist you with this.

If you have a concern related to not receiving your order, we kindly request that you contact us right away; we want to ensure that you receive what you need, as quickly as possible.

Should you already feel that we are doing an excellent job of supporting you and your pet on their wellness journey, we would appreciate you leaving us a review here. We are passionate about what we do, and hope that our love of animal health is abundantly clear to you and your loved ones. Thank you for shopping with us, we look forward to hearing your thoughts!



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"I couldn't be happier with this company. I started giving my cat, Winston, the Kidney Support Gold and his levels went down and he's been doing so well. Every time I've called in the customer service team is polite and happy to answer my questions. I will continue recommending them to everyone I know :) I had to return an item once as my other pet passed away but they were hassle-free and refunded me within the timeframe they gave me! LOVE THEM!"

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"Much thanks to all the advisors at Pet Wellbeing . Your guidance through the process was so helpful. When Angel passed, you were so compassionate and I really appreciate the refund for my unused bottle of Thyroid Support Gold and for the Pet Condolences card, hand signed by Jason, that you sent to me. Linda"

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"This company has been absolutely wonderful throughout my interactions with them. I ordered a product for my cat, but then asked to return it due to my cat passing away. Not only was the customer service extremely helpful, but they sent me a really sweet and thoughtful card expressing their condolences. I truly appreciate the way this company handled everything, and would absolutely recommend them to anyone I know who is interested in their products. Thanks so much!"


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